Returning Plants

We will only accept returns for a refund if you have contacted us first and we agree that we will refund you. All plants are checked before dispatch by two different members of staff who have over 60 years of horticulture between them, so we are confident that all the plants which leave us are healthy.

Plants should be packaged in the original packaging and, if possible, box. If this is unavailable it is your responsibility to ensure that the plants arrive in an acceptable condition. We will not issue a full refund if the plants arrive damaged.

Please ensure that you obtain proof of postage and/or a tracking number so that you can chase up Royal Mail/Courier if the parcel gets lost. For parcels under 2kg, the Royal Mail small parcel service is your cheapest option. Parcel Force can be used for larger parcels.

Please ensure that your order number is included in the box so that we can find your details.

This is the only address the plants can be sent to. Do not send them to the nursery address.

Shire Plants
Pinewood
Pound Lane
Preston Bissett
MK18 4LX